Nice new room well laid out. The Cruise was a Short Break for the Family - the Shops where too Up Market - maybe if I had a high end Credit Card - no where to buy Souvenirs or gifts - the Kids Club lacked proper staff - I'm comparing it to Celebrity Solace - nearly every time my wife picked our child from the kids club - they asked if she was my child's mother - needed more shows for children - the Movies you had to pay $11.99 to watch - the Room Service menu was poor - again comparing it to Celebrity Solace - the Rapid Rider is a waste of space - would I go on ovation again - yes if the destinations where right - it sailed beautifully across bass strait even tho the seas where between 15 to 20 feet - we aren't sailors but we never felt squeamish - The line up time for bumper cars was far too long may be they should allow more times for the amount of people who want to go on them. Rates are in GBP and valid for UK and Ireland residents only. We expected that we would be able to have fresh juices and "mock-tails", this was not to be as the only juices they had were highly sugared fruit drinks from cardboard boxes.
Cruise Line: Royal Caribbean Ship: Radiance of the Seas Cruise Code: rd13b008 Departure Date: 31 Jul 2020 Departure Port: Seward, Alaska Nights: 6
I didn't. Coffee making facilities but NO COFFEE IN CABIN. 8 Night Adelaide and Hobart Cruise on the Royal Caribbean Ovation Of The Seas. We thought it would be an experience for our grandchildren...but Disaster...booked a family balcony room, the second double bed was the rock hard couch that the cabin boy pulled out, putting extra duvets on it to make it more comfortable...not good enough, when we Paid $4200 for 4 nights..Royal c did not help on any way, nor Cruise co..the only person to help and give any service, was the girl in the diamond club..We have done 20 cruises, this one being the worst ever..we will never go on the ship again,food also disgusting, no service, dining room menus, only one item change every night...poor service.. Taxes, fees and port expenses not included. I have sailed twice on the Rhapsody of the Seas which was wonderful in every respect. These earlier experiences with RCL led me to believe that all their ships would be of the same standard. Took about an hour. Dining room for breakfast took nearly 2 ...
I looked forward to being on what was marketed as a historic arrival in Australian waters.
Our Stateroom apart from obscured view which was disappointing as we booked early was a good size. Totally disorganised...in seal plex area eg..bumper cars, soccer, basketball.overall...very disappointed.. Shows were good if you could get into see them..again if it had not been for the fact that the girl in the Diamond lounge got us a booking on the North arm..because it and every show was booked out when we boarded the ship. We have sailed on ships every year since 2004 and wanted to experience what a big ship would be like. There are a total of 79 new cruise ship visits to South Australia bringing an additional 182,000 passengers. I had pre-booked my whole family on this ship in February 2017 and hope that they have sorted out some of the failings that plagued this maiden journey from Singapore. Perhaps it is better if you wish to pay extra. I have sailed twice on the Rhapsody of the Seas which was wonderful in every respect. I had no coffee as the milk used comes from a plastic bag (i expect it was re-constituted). The final line was security inspection that went quite well.
I also have issues with the RCL policy of adding 18% to all on board purchases and also charging each passenger a gratuity fee DAILY. Cruise Critic is not a booking agent and does not charge any service fees to users of our site. comedian very average. My son and i flew from Canberra to Adelaide to begin our "high sea" adventure on board this high tech vessel. Our waiters tried hard but need direction maybe one in charge helping the other out may be an option. I have always sailed in a suite and this cruise was the same, a suite on deck 10.
3) If you advertise Italian cuisine, make the cuisine authentic - don't compromise - patrons will pay for good food...bad food looses customers and future cruise goers. Deck chairs occupied and hard to get all day from very early
Embarkation straight forward. Find and plan your next Royal Caribbean cruise to Adelaide on Cruise Critic. Captain and officers were invisible during cruise. Disappointed with wine been unavailable not a great choice when it comes to average priced wine. The size of the Ovation of the Seas is very impressive as is the technology that drives and operates her.
I lined to place my luggage in the hall.
Last day on ship at 6am was total chaos trying to get a meal and somewhere to sit as it seems all passengers turned out at once.
Music played in the garden area was not pleasant, some quite, classical or even wild-life sounds would have suited the environment more than the euro-pop that was being played. The cruise season for Adelaide commences in October 2019 and runs through to mid 2020. Departs Sydney on Tuesday, 16 February 2021. Down the track I would consider going on the "Ovation" and would hope these problems have been rectified I don't like to complain but I like good service and happy staff members.
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