Twilio integrates with your CRM, allowing you to monitor conversations to ensure both parties on your platform are following your terms and conditions. Strengthen your customer relationships by uniting communications across your entire business, from marketing and sales to customer service and operations.Personalize every step of the customer journey with solutions like intelligent chatbots, custom account notifications, a completely programmable cloud-based call center, and more.Use the language you already love to prototype ideas quickly, develop production-ready communications applications, and run serverless applications on one API-powered platform.Quickly build solutions like programmable messages, 2FA, appointment reminders, and more with the help of clear documentation and tutorials.Use powerful APIs to run cross-channel campaigns that keep your customers close, while building your business globally. Please press 1 for married and 2 for single''Thank you for your time, please press the # key to end the call' Build the future of communications. With the virtual environment activated, let’s define two environment variables required to start the application and then run the application;If you are using a Windows machine, enter the following commands in the command prompt window:For those of you following the tutorial on a Unix or Mac OS system, enter the following commands in your terminal:The output should be something like the above and this shows that the application is running on your local machine.As discussed earlier, we are going to use ngrok to make the application reachable by Twilio over the internet. An IVR system is a technology that allows a computer to interact with humans through the use of voice and For the purpose of building this application, I have selected the following three questions to include in the survey:Note that even though we have kept the survey questions to three, the approach that we will be adopting to build the application scales seamlessly to as many questions as we want and also to other question types.In order to follow along with the tutorial, you will need to have the following items:As stated in the previous section, a Twilio account is required for this project. The handler function will be ran by Twilio every single time a new voice call comes in for one of your company numbers.
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Once you reach the end, check the Google Sheets to confirm that the entries were saved.Collecting structured data through surveys to make informed decisions is common across every business. Create a sub-directory in our project folder with the name Notice the import at the end?
Then click on (2) to create a new project.On the “New project” page, choose “ivr_test” as your project name and you can leave the organization as blank.
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